Frequently Asked Questions

When you sign up, you'll complete a brief assessment about your goals, preferences, and what you're looking for in a therapist. Our algorithm uses this to recommend licensed professionals who specialize in your specific needs.

Absolutely. Finding the right connection is the most important part of therapy. You can request to switch therapists at any time through your dashboard, no questions asked.

Yes. Every therapist on Echo Health is fully licensed, background-checked, and thoroughly vetted. They hold degrees such as Ph.D., PsyD, LMFT, LCSW, or LPC and possess at least 3 years and 1,000 hours of hands-on experience.

Our subscriptions start at $69/week (billed monthly). This includes weekly 50-minute live video sessions and unlimited secure messaging with your therapist. Check our Pricing page for more detailed tier information.

At this time, we do not bill insurance directly. However, we can provide you with an itemized receipt (a 'superbill') that you can submit to your insurance provider for potential out-of-network reimbursement. You can also use your HSA/FSA cards to pay.

Yes, there are no long-term contracts. You can cancel your subscription at any time from your account settings.

Yes. Echo Health is fully HIPAA-compliant. All video sessions are peer-to-peer encrypted, and your messages are secured with 256-bit banking-grade encryption. We never sell your personal or health data.

While you need to provide emergency contact information for safety reasons, you can choose a nickname to use during your sessions and in your communications with your therapist.